This has been driving me crazy for the last few weeks so I am going to vent.
I recently switched to T-Mobile from Verizon in order to pick up the Nexus S handset. I’ll discuss my thoughts on the Nexus S and that switch in an up coming post. Today I just want to talk about T-Mobile. From the moment I activated my phone, I started receiving what were essentially spam text messages. From what I can tell, whoever had the number I now have before me has a Yahoo! email address that receives nothing but spam. I know this because that individual also decided these messages were important enough to send text notifications about each time they got an email. I am now the proud recipient of said notifications.
I have called T-Mobile to take care of this twice. Both times, when I was finally able to get a person on the phone, they were extremely friendly and understanding. Unfortunately, they also appear to be wildly incompetent. Each conversation concluded by them telling me that the number I am receiving texts from has been specifically blocked and that all text messaging has been totally blocked on top of that (don’t need it; use Google Voice for everything). I promptly receive a message from T-Mobile saying the changes have been made. Great. Excellent. This is exactly what I wanted. Then, a few hours pass and right when I start to believe I am finally free from the spam, I receive the urgent announcement that “contact@SmallBassShop.com” wants me to know that I can “View Singles in SAN FRANCISCO at Match=2Ecom…”.
This is absurd. There is no excuse for me receiving even the first message after activating my brand new account, but hey sometimes things just happen. I understand and I didn’t get worked up about it. But seriously, making me call you at least 3 times to have a single number correctly blocked is completely unacceptable. If I am not able to permanently fix this when I speak with yet another empathetic, friendly employee tomorrow I will be canceling my account, retailing my Nexus S for a net profit, and buying a damn iPhone on Verizon.